FREQUENTLY ASKED QUESTIONS

WHAT PAYMENT METHODS DO YOU ACCEPT?

We only accept payment via PayPal. This was decided based on providing extra security and peace of mind for our customers. With PayPal you are able to pay via a number of payment options such as most credit and debit cards. We do not store, hold or take payment details over the phone or via our website as this is all handled within PayPal.

HOW DO I RETURN A PRODUCT?

If you have a problem or a query regarding an order please contact the Customer Services team quoting the order number.  We will then get back to you as soon as possible.

Please note that any requests for replacement items or credits (due to breakages or items omitted from your order), must be made within 3 weeks from the date of dispatch for all UK Mainland orders, 4 weeks from date of dispatch for all none UK Mainland and European orders and 5 weeks from the date of dispatch for all other countries.

I HAVE AN URGENT PROBLEM! WHAT DO I DO?

If you have an urgent problem that needs to be dealt with as soon as possible, or would like to report a fault perhaps with the website or customer experience, then please email us at support@delectogifts.co.uk where we can deal with the issue as soon as possible.